Comms: the outbox, enquiries and workflows

AI agents and the runner. Every message Cardinal would send for you, in full, with who approved it and on what basis. Dry run for now: nothing leaves Cardinal.

Comms is where Cardinal will one day send your client messages through RAMCORE's comms layer. For now it runs as a dry run: approving a message records exactly what would be sent, to whom, by which channel and on what legal basis, and stops there. Keep sending messages yourself until live email is switched on. Comms is for execs and the workspace owner.

How a message gets approved

Drafting is free. Every send needs your click on that exact message.
An exec can set an always-allow rule for a template whose every word is filled by Cardinal (an invoice email, an overdue reminder, the enquiry acknowledgement). A rule never covers text Claude or a person wrote, never covers marketing, allows 20 a day and one message per contact per day, and switches itself off after 90 days, when the template changes, or when someone it messaged opts out.
On a follow-up or status-update draft (Deals, Invoices) and on an issued invoice, "Send via comms (dry run)" records the message. Your click is the approval.

The rules every message follows (POPIA)

Every message names your firm, its registered address and reply email, and says how to opt out. Set these, and accept the operator agreement, under Sender details first.
An opt-out (a STOP or unsubscribe reply, or one you add by hand) stops every message to that address, invoices included.
Invoices rely on your contract with the client. Status updates and follow-ups to existing clients rely on that relationship. A follow-up to someone who has never bought from you is marketing: it needs a recorded opt-in, or it is blocked.
WhatsApp only as a reply within 24 hours of the person's last message to you, and at most one a day.

Enquiries and workflows

Log an enquiry when someone contacts you. Ones that mention lawyers or courts, bank details, health, complaints or disputes never get an automatic reply; they wait for a person.
New-enquiry acknowledgement: a new enquiry gets an automatic "we have your message, a person will reply by ..." note on the channel it came in on.
Overdue invoice reminders (your own books): a friendly reminder 3 days after the due date, a firmer one at 14 days, and at 30 days the invoice is handed to you. It stops when the invoice is paid, credited or voided.
Workflows are written by RAMCORE and run by code. Switching one off holds its runs where they are.